Return Policy
下面是一份英文 30 天退貨政策草稿，你可以直接放在 nexapt.com 上，或再微調語氣與細節。內容是「自收貨日起 30 天內可退貨」，也符合一般 DTC 電商品牌的寫法。
30-Day Return Policy (Draft)
Last updated: [Month Day, Year]
We want you to be happy with your purchase from Nexapt. If you are not completely satisfied, you can request a return within 30 days from the date you receive your package.
1. Return window
You may request a return within 30 calendar days from the date your order is marked as “delivered” by the carrier.
After 30 days from delivery, we are unable to offer a refund or exchange.
2. Eligibility for returns
To be eligible for a return:
The item must be in its original condition, unused or gently used, and free from damage not caused by us.
The item should include all original packaging, accessories, manuals, and tags (if applicable).
You must provide proof of purchase (order number, confirmation email, or receipt).
We reserve the right to refuse returns that do not meet these conditions.
3. Non-returnable items
The following items are not eligible for return:
Gift cards and downloadable/digital products.
Items marked as “Final Sale” or “Non‑returnable” at the time of purchase.
Items that have been intentionally damaged, heavily used, or modified.
If an item is not returnable, this will be clearly indicated on the product page or during checkout.
4. Defective or damaged items
If you receive a defective, damaged, or incorrect item:
Please contact us within 7 days of delivery with your order number and clear photos of the issue.
If we confirm the defect or error, we will offer a free replacement or a full refund, including any standard shipping costs you paid for that item.
We may ask you to return the defective item or, in some cases, advise you to dispose of it safely.
5. How to start a return
To initiate a return, please follow these steps:
Contact our customer support team at service@nexaptvip.com or via our contact form at http://nexapt.com/pages/contact.
Include your order number, the item(s) you wish to return, and the reason for the return.
Our team will review your request and provide return instructions, including the return address and any required authorization code (RMA).
Please do not send your purchase back to the warehouse without contacting us first, as this may delay processing.
6. Return shipping costs
If the return is due to our error (defective, damaged, or wrong item), we will cover the reasonable return shipping costs or provide a prepaid label, where available.
If the return is due to a change of mind, wrong size, or other non‑defect reasons, you will be responsible for the return shipping cost.
Original shipping fees (if any) are generally non‑refundable unless the return is due to our mistake.
We recommend using a trackable shipping service and keeping your receipt until your refund is processed.
7. Refunds
Once we receive and inspect your returned item, we will notify you by email whether your refund is approved or rejected.
If approved, we will process a refund to your original method of payment within 5–10 business days, depending on your payment provider.
If your return is only partially approved (e.g., missing parts, signs of heavy use), we may issue a partial refund.
If you have not received your refund after our confirmation, first check with your bank or payment provider. Processing times can vary.
8. Exchanges
If you would like to exchange an item for a different color, size, or model, please contact us with your order details.
In many cases, the fastest way is to return the original item for a refund and place a new order for the item you want.
9. Late or missing returns
Returns shipped after the 30‑day window (based on the return shipment date) may be rejected and sent back to you.
If your returned package is lost in transit and no valid tracking is provided, we may not be able to issue a refund.
10. Contact us
If you have any questions about this Return Policy or need help with a return:
Email: service@nexaptvip.com
Contact form: http://nexapt.com/pages/contact
Support hours: [e.g., 24/7 email support; responses within 1–2 business days]